Terms of service

OVERVIEW

Welcome to Insoluble Fiber Arts. The terms "we", "us" and "our" refer to Insoluble Fiber Arts LLC, a Pennsylvania limited liability company trading as Insoluble Fiber Arts. Insoluble Fiber Arts operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Insoluble Fiber Arts is powered by Shopify, which enables us to provide the Services to you.

We sell digital knitting and crochet patterns, and made-to-order fiber art commissions. These Terms cover both.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as pattern licensing, warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years old, or that you are the age of majority in your place of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We have made every effort to provide an accurate representation of our products in our online store. However, colors and product appearance may differ from how they appear on your screen due to the type of device you use and your device settings.

Patterns are instructions, not guarantees of outcome. Knitting and crochet are handcraft. Your finished object depends on your gauge, your tension, your hook or needle size, your yarn, and your technique — none of which we control. Accordingly:

  • We do not warrant that your finished object will match the photographs, dimensions, or drape shown in our listings.
  • Meeting the stated gauge is your responsibility. We strongly recommend a gauge swatch. Yardage and finished measurements assume the stated gauge is met.
  • Substituting yarn is at your own risk. Fiber content, ply, and construction materially change how a fabric behaves. Where we name a yarn, that is the yarn the pattern was designed and tested in.
  • Skill levels listed on our patterns are guidance, not a promise that a pattern will be easy for you.

Errata. We stand behind our patterns. If you find an error in a pattern, tell us. We correct errors, publish errata, and provide the updated file free of charge to everyone who has purchased the pattern, with no time limit. This is our warranty, and it is the extent of it.

Pattern support. We are happy to answer questions about our patterns by email at xtina@insolublefiberarts.com. We are not able to provide general knitting or crochet instruction, troubleshoot patterns written by other designers, or diagnose problems in projects we cannot see.

All descriptions of products are subject to change at any time at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 — PATTERN LICENSE

All patterns, charts, schematics, photographs, and written instructions sold by Insoluble Fiber Arts are original works and remain the intellectual property of Insoluble Fiber Arts LLC. Purchasing a pattern buys you a license to use it. It does not transfer ownership of the design, and it does not transfer copyright.

One purchase is one license, for one person.

You may:

  • Make as many items as you like from the pattern, for yourself and as gifts.
  • Sell items you make from the pattern. Handmade selling — markets, craft fairs, small online shops, commissions of your own — is permitted and encouraged. You do not need our permission and you do not owe us a fee. We ask, but do not require, that you credit "Pattern by Insoluble Fiber Arts."
  • Print one copy of the pattern for your personal use.
  • Use the pattern in a paid class, workshop, or guild meeting, provided every participant has purchased their own copy.
  • Make modifications to the pattern for your own use.

You may not:

  • Share, email, upload, resell, lend, or otherwise distribute the pattern file, or any part of it, to anyone. This includes Discord servers, Facebook groups, Google Drives, forums, Ravelry messages, and file-sharing sites.
  • Copy, retype, redraw, translate, or reproduce the charts, instructions, schematics, or photographs, in whole or in part, in any medium.
  • Publish a "free version," tutorial, video, or written walkthrough that reproduces the substance of the pattern.
  • Distribute copies to students, guild members, or class participants.
  • Claim the pattern or design as your own.
  • Use the pattern for mass, industrial, or factory production, or have items produced from it by any company other than yourself.
  • Use the pattern, its text, its charts, or its photographs to train, fine-tune, or evaluate any machine learning or artificial intelligence system, or include it in any dataset for that purpose. This applies whether the use is commercial or non-commercial.

If you can't afford a pattern

Email us. We would rather give you a pattern than have you pirate one, and we mean that literally. This offer is real and it is not a trick.

Enforcement

Unauthorized copying or distribution of our patterns is copyright infringement under U.S. and international law. We do issue takedown notices under the DMCA and equivalent regimes, and we will do so. We reserve all rights and remedies available to us.

SECTION 4 — COMMISSIONS AND MADE-TO-ORDER WORK

Commissioned work is designed and made for you specifically. The following applies to all commissions:

  • Deposit. A deposit is required before any work begins. The deposit is non-refundable and covers design time and materials purchased for your piece. The remaining balance is due before the finished piece ships.
  • Design approval. Every commission includes a design approval step before making begins. This is the point at which changes are possible. Once you approve the design, changes may not be possible, or may incur additional charges.
  • Timelines. Estimated completion dates are estimates. Handwork is not perfectly predictable. We will tell you promptly if a timeline changes.
  • Handmade variation. Commissioned pieces are made by hand. Minor variation in stitch, tension, and finishing is a property of handmade work, not a defect.
  • Refunds. Commissions are exempt from the statutory right of withdrawal that applies to consumer goods, because they are custom-made. See our Refund Policy.

Ownership of commissioned designs

Unless we agree otherwise in writing, and this is important:

  • You own the physical object. It's yours. Do what you like with it.
  • We retain copyright in the design, including the charted motif, the construction, and any pattern derived from it. We may reuse elements of it, publish a pattern based on it, and sell similar work.
  • We may photograph the finished piece and share those photographs on our website and social media. If you would prefer we did not, tell us before the piece ships and we will not.

If you require exclusivity — a design we will never reuse or publish — that is available, but it must be agreed in writing before work begins and it costs more.

SECTION 5 — ORDERS

When you place an order, you are making an offer to purchase. Insoluble Fiber Arts reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting. Digital patterns are delivered immediately on purchase and cannot be cancelled or refunded once delivered. See our Refund Policy.

In the event that we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time the order was made.

Your purchases are subject to refund solely in accordance with our Refund Policy.

You may not purchase our patterns for the purpose of reselling, redistributing, or reproducing the patterns themselves. You may, of course, sell what you make from them. See Section 3.

SECTION 6 — PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

We may offer promotions from time to time that are governed by terms separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You agree to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are authorized to use the payment method for the purchase, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including any shipping charges and applicable taxes.

SECTION 7 — DELIVERY

Digital patterns

Patterns are delivered electronically, immediately upon purchase. A download link appears on the order confirmation screen and is also emailed to you. There is no physical shipment and no shipping charge.

It is your responsibility to provide a working email address. If your download link does not arrive, check your spam and promotions folders, then email us and we will send the file directly. Download links do not expire, and we will resend a file you have purchased at any point in the future, at no charge.

Physical items and commissions

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer a package to the carrier, title and risk of loss pass to you.

International buyers are responsible for any customs duties, import taxes, or fees charged by their own country. These are not included in your order total and we cannot refund them.

SECTION 8 — INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, video, and audio, and the design, selection, and arrangement thereof, are owned by Insoluble Fiber Arts LLC, its affiliates or licensors and are protected by U.S. and foreign copyright, trademark and other intellectual property laws.

Except as expressly permitted in Section 3 (Pattern License), you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Insoluble Fiber Arts, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Insoluble Fiber Arts LLC.

The names, logos, product names, designs, and slogans of Insoluble Fiber Arts are trademarks of Insoluble Fiber Arts LLC. You must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, and marks on the Services are the trademarks of their respective owners.

SECTION 9 — OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 10 — THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review the third party's policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Insoluble Fiber Arts is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Insoluble Fiber Arts. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Insoluble Fiber Arts, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Insoluble Fiber Arts.

SECTION 12 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide services to you. Review our Privacy Policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 13 — FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are under no obligation to maintain your Feedback in confidence, to pay compensation for it, or to respond to it.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property rights or these Terms.

You agree that your Feedback will not violate any right of any third party, and will not contain unlawful, abusive or obscene content, or any malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy.

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.

(For errors in the content of a pattern, see Section 2 — Errata.)

SECTION 15 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, state or local law or regulation; (c) to infringe upon or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm us or any other person; (e) to transmit false or misleading information; (f) to send, receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit any advertising or promotional material, including "junk mail," "chain letters," or "spam"; (h) to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm Insoluble Fiber Arts, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services, except as expressly permitted in Section 3 (Pattern License); (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the Services; (e) use any robot, spider, scraper, data gathering or extraction tool, AI tool (including agentic AI), or other automated means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 16 — AGENTS

16.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed on behalf of or using a person's device, without direct supervision.

16.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in Section 16.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from doing so.

16.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.

16.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interaction is from an Agent, including by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or other measures intended to distinguish computer use from human use; (iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 17 — TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Pattern License, Commissions, Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 18 — DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY INSOLUBLE FIBER ARTS LLC, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 19 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL INSOLUBLE FIBER ARTS LLC, OUR PARTNERS, MEMBERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

IN ANY EVENT, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM.

SECTION 20 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Insoluble Fiber Arts LLC, Shopify, and our affiliates, partners, officers, members, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 21 — SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 22 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, including any prior versions of these Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 23 — ASSIGNMENT

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 24 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.

You and Insoluble Fiber Arts LLC consent to the exclusive venue and personal jurisdiction of the federal and state courts located in Philadelphia County, Pennsylvania, for the resolution of any dispute arising out of or relating to these Terms or the Services.

Nothing in this section deprives a consumer resident in the European Union or the United Kingdom of the protection of the mandatory consumer law of their country of residence.

SECTION 25 — HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 26 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically. We will notify you of any material changes in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.

Changes to these Terms do not retroactively change the license attached to a pattern you have already purchased. The license in effect on the date of your purchase is the license you keep.

SECTION 27 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at xtina@insolublefiberarts.com.

Insoluble Fiber Arts LLC 30 S 15th St Ste 1550 PMB 238943 Philadelphia, Pennsylvania 19102-4806 United States

Email: xtina@insolublefiberarts.com

Last updated: July 14, 2026